Privacy Policy

Your privacy is important to us. Learn how we protect your du recharge data and personal information at TrafficMaster UAE.

Last updated: July 31, 2025

1. Introduction

TrafficMaster UAE Digital Solutions LLC ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our mobile data monitoring application and du online recharge tracking services.

By using TrafficMaster, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

  • Contact information (name, email address, phone number)
  • Account credentials for secure du prepaid recharge integration
  • Device information and mobile carrier details
  • Payment information for premium features (processed securely)

2.2 Usage Data

  • Mobile data usage patterns and consumption statistics
  • du recharge transaction history and balance information
  • App usage analytics and performance metrics
  • Technical logs and error reports for service improvement

3. How We Use Your Information

  • Provide and maintain our du online recharge monitoring services
  • Send usage alerts and notifications to help optimize your mobile data consumption
  • Generate personalized reports and cost analysis
  • Improve our app functionality and develop new features
  • Respond to customer support inquiries and technical issues
  • Comply with UAE legal and regulatory requirements

4. Data Protection & Security

Security Measures

  • Bank-level encryption (AES-256) for all data transmission
  • Secure SSL/TLS protocols for du prepaid recharge connections
  • Regular security audits and vulnerability assessments
  • Limited access controls and employee training
  • Compliance with UAE Data Protection Regulations

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

5. Data Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following circumstances:

  • With UAE mobile carriers (du, Etisalat, Virgin Mobile) for service integration purposes only
  • With trusted service providers who assist in app functionality (under strict confidentiality agreements)
  • When required by UAE law or to comply with legal processes
  • To protect our rights, property, or safety, or that of our users

6. Your Privacy Rights

Under UAE data protection laws, you have the right to:

Access & Portability

Request copies of your personal data and du recharge usage history

Correction & Updates

Update or correct your personal information at any time

Deletion Rights

Request deletion of your account and associated data

Consent Withdrawal

Withdraw consent for data processing at any time

7. Data Retention

We retain your personal data only as long as necessary to provide our services and comply with legal obligations:

  • Account Data: Retained while your account is active plus 3 years after closure
  • du online recharge History: Kept for 5 years for financial reporting compliance
  • Usage Analytics: Anonymized after 2 years and retained for service improvement
  • Support Records: Maintained for 3 years after last interaction

8. Contact Us

If you have any questions about this Privacy Policy or concerns about your data, please contact our Data Protection Officer:

Email: privacy@trafficmaster.ae

Phone: +971-4-582-7391

Address: TrafficMaster UAE Digital Solutions LLC
Office 1204, Business Bay Tower, Business Bay, Dubai, UAE

License: Dubai Department of Economic Development #892547

9. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or UAE legal requirements. We will notify you of any material changes through the app or by email at least 30 days before they take effect. Your continued use of TrafficMaster after policy updates constitutes acceptance of the revised terms.

This Privacy Policy is effective as of July 31, 2025
TrafficMaster UAE Digital Solutions LLC - Licensed in Dubai, UAE